Product Description

The most complete Universal Remote Control with WiFi capability for access to the click365 service from TV Compass. Get simple set up of your components. All you need to know is your brand of components and follow the directions on the remotes 2.2" LCD screen. No more cumbersome PC or web applications to muddle through. No more walking from your computer room to your living room. No more yelling to your buddy "Is it working now?" Control all your Home Theater Systems within your house with simple One Touch Activities like Watch Greatroom DVR, Watch Bedroom DVD or Watch Den Satellite Receiver. The Wifi capability provides on-remote access to program guides for your cable, satellite, broadcast analog and digital programming and the click365 service of news, weather, sports information. All you need is a 802.11b or g wireless broadband network and internet access. For the simplest and most versatile remote control on the market there is no other choice - Choose the Acoustic Research Universal Smart Remote Control.

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Product Details

Publisher	Acoustic Research
Operating System	N/A
Features	Simple wireless setup of devices Receive electronic program guide, news, weather and sports directly to your remote Channel surf by viewing program guide on the remote without disturbing current viewers Learning remote provides customization of new devices and controls virtually unlimited devices or activities WiFi smart code library works with all types of TVs, cables boxes etc.
Format	Electronics CD
Color	Black
Brand	Acoustic Research
EAN	0044476047268
Legal Disclaimer	Warranty does not cover misuse of product.
UPC	044476047268
Label	Acoustic Research
MPN	ARRU449
Title	Acoustic Research ARRU449 Universal Smart Remote Control
Studio	Acoustic Research
Department	Home Audio Video
Batteries Included	Yes
Model	ARRU449
Manufacturer	Acoustic Research

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Customer Reviews

Don't Buy - Acoustic Research abandoned customers

Review by Music Seeker, 2010-08-01

The main feature, wifi connectivity (click365), has not worked in well over a year. As a result, there are no guides, program descriptions, or anything else that relies on the internet. Acoustic Research never replaced the site and ignored all requests for help from current owners of this remote. Acoustic Research has lost a customer for life for their "not my problem" attitude. Quite sad really.

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Controls TV great but some features don't work

Review by Robert C. Rau, 2010-01-24

I found the remote easy to program and the functions all worked when programming was done. I like the upright cradle and the screen. Remote is heavier than normal but really not a problem since it's designed well to fit in your hand. Big Problem - one of it's biggest advertised features doesn't work. AR advertises that you can connect to the internet (remote has WiFi) to the web site "click 365" for news, weather, sports, and even a program menu but "click 365" no longer exists, and the menu icon does not appear on the remote as pictured. Apparently, when contacting Acoustic Research customer service, I was the first to tell them that it looked like their Click 365 internet partner had shut down. They responded that they were checking on it 5 weeks ago and would advise me, but I never heard from them again.

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don't buy, don't buy, don't buy

Review by L. Bailey, 2010-01-10

The guide service and other options such as weather with 365tv have been discontinued. It was awesome having the guide on the remote and picking the channel to go straight to it. Now it is just another universal remote. I have three in my house. The kids are pretending they are play telephones. Booooooo to AR for not keeping this service running and booooo to Amazon for still having it as a feature.

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Fine as a remote, but Wi-Fi is currently MIA

Review by K. Littleman, 2009-12-17

3 Stars because it does its job as a universal remote, 4-5 Stars if Wi-Fi support is restored.

This remote has worked well for me and has not had any problems other reviewers here and on other sites mentioned, for example - it has never lost its configuration even when the battery died, all devices were supported (including x-box 360), and despite the odd placement of some buttons, it is nothing that I couldn't train myself to get used to. The only problems were a couple software lockups that were easily solved by pushing the reset button in the back after which it booted back up without issue and the wireless PCB board became disconnected after a drop from the second floor (yep, that's what I said), which I easily fixed by opening the case and simply plugging it back in.

However, as noted in the previous post, the WiFi support through Click365 is no longer active. This means no TV program guide, no weather forcast, and no software or firmware updates. Acoustic Research product support returned my e-mail within a day stating they were caught off guard and learned of the Click365 service discontinuation at the same time as customers, but they are researching alternative solutions. I'm not sure how quickly something like this can be arranged or how high on their priority list this project ranks, but I figure I'll give it a couple months, then request a refund from AR if they don't have a solution in place. It's amazing how we got used to having that electronic program guide at our fingertips with favorite program reminders and such. Hope this gets fixed soon.

As a universal remote, there are others that do the same job with easier implementations, but if Wi-Fi support is restored by another company, I would still recommend this over other universals.

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DO NOT BUY THIS ITEM - read before buying

Review by K. Ness, 2009-12-06

I loved the extra features of this product, which is why I bought it. Unfortunately the click365.tv, the company that supplies the Wifi access to the remote must have gone out of business. this is what is on their website.
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Effective 26th October 2009
The click365.tv update service for the following remote controls has been been partially discontinued:

*ESPN The Ultimate Remote
*Audiovox ARRU449
If you own one of the above remotes, the following services have been removed from your remote:
*TV Listings / Guide
*Messaging
*Headlines / Click365 (News stories)
*Weather
*Search
*Mine Sweeper
*Online back up of your remote control devices
The device will continue to operate as a remote control. Furthermore, users of ESPN The Ultimate Remote will continue to be able to access online services through the browser [...]. We have deleted all personal information from our database, including your email address (if registered) and Short ID. Email and text messages directed to your alias "[...]" will no longer be delivered. We have also terminated technical support telephone and email services.
We sincerely apologies for any disappointment that the termination of the click365.tv service for the above remotes may cause.
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They had my email address and could not let me know that the service was discontinued. They also said they deleted my personal info, but I could still login to my account via [...]. The remote still works as a remote, but there are better remotes out there. They could have at least put a browser on it so I could access the internet, but now my remote will connect to my wireless but it serves no purpose.

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